Technicians are the backbone of any veterinary practice. Having completed college level training and qualified by board examination, they are second in command of the medical team. They are the equivalent to nurses in the human medical field, but much like our doctors have to see many kinds of animals with many kinds of issues, technicians have to do so much more than just nursing. They are radiation technologists, lab technicians, patient care coordinators, and anesthetists. They are also occasionally receptionists when things get busy, and groomers when required. Technicians can also be involved in the guts of practice management: keeping the pharmacy stocked, training new staff, and maintaining patient records. The job may be big but it's never boring!
Veterinary assistants provide us with hands and support to keep our wiggly, painful, or grumpy patients under control during examinations and procedures. A calm manner, good animal skills, and a cool head under pressure are requirements for this job. They also do the crucial heavy lifting of collecting samples (i.e. scooping poop), keeping the exam rooms clean, and stocking the treatment areas. This goes a long way to keeping the ship afloat!
Working the phones and manning the front desk may be the hardest jobs in the hospital. We literally could not function without a dedicated team of cheerful and flexible front office staff who help us communicate with clients every day.
There is so much work behind the scenes of any business, and the veterinary world is no different. Our administration handles the day to day management of hospital life, from hiring and training staff to planning the Christmas party.